Privacy Policy of Sentima

Effective Date: April 01, 2025

GODA GROUP LLC, operating under the brand Sentima (“Sentima”, “we”, “us”, or “our”), respects and protects your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you visit our website https://sentimacare.com, interact with us, or purchase our natural and organic skincare and haircare products in the United States.

This policy applies to all visitors, customers, and users of our services, regardless of the method of access (e.g., desktop, mobile, or tablet).

1. Who We Are

Sentima is a skincare and haircare brand under GODA GROUP LLC. We specialize in the development, marketing, and sale of high-quality organic cosmetics, including creams, lotions, serums, and shampoos formulated for customers across the U.S. market.

Company Name: GODA GROUP LLC
Business Address: 8 The Green, Suite 16817, Dover, DE, 19901, USA
Email: info@sentimacare.com
Phone: +1 (302) 363-6884
Website: https://sentimacare.com

2. What Information We Collect

We collect personal and non-personal information to provide and improve our services. Information may be collected directly from you, automatically from your device, or from third-party sources.

a) Information You Provide to Us

Full name
Email address
Phone number
Billing and shipping address
Payment information (via secure payment processors)
Account login information (if you create an account)
Product reviews and feedback
Responses to surveys or promotions
Job application materials (e.g., resume, employment history)

b) Information Automatically Collected

Device and browser type
IP address and geolocation data
Operating system
Date and time of your visit
Pages viewed and time spent
Referring URLs
Interactions with features and content

c) Cookies and Tracking Technologies

We use cookies, pixel tags, and similar technologies to:

Recognize repeat visitors
Personalize user experience
Track browsing behavior
Enable cart and checkout functionality
Analyze website performance
Deliver targeted advertisements

You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

a) To Provide Services

Fulfill and ship orders
Process payments
Create and manage customer accounts
Respond to customer service inquiries
Manage returns and exchanges

b) Marketing and Communication

Send promotional emails, newsletters, and special offers
Notify customers of new product launches, blog content, or skincare tips
Display personalized content and product suggestions
Administer sweepstakes, giveaways, or contests

c) Analytics and Website Optimization

Understand how users interact with our site
Identify trends and preferences
Improve navigation, layout, and content quality
Conduct A/B testing and feature experiments

d) Legal and Security Purposes

Comply with laws and regulations
Detect and prevent fraud or unauthorized access
Resolve disputes
Protect our intellectual property, customers, and employees

4. Legal Bases for Processing

Where applicable, we rely on the following legal bases to process your information:

Performance of a contract (e.g., fulfilling your order)
Your consent (e.g., email marketing)
Compliance with legal obligations
Legitimate business interests (e.g., fraud prevention, analytics)

5. Sharing Your Information

We do not sell your personal information. However, we may share it with:

a) Trusted Third-Party Service Providers

Payment processors (e.g., Stripe, PayPal)
Shipping and logistics providers (e.g., USPS, UPS)
IT support and cloud storage services
Marketing and advertising partners
Analytics providers (e.g., Google Analytics)

b) Legal and Regulatory Authorities

We may disclose your information to government or law enforcement authorities if required by law or to protect our rights.

c) Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. How We Protect Your Information

We use a combination of physical, administrative, and technical safeguards to protect your information, including:

SSL encryption
Secure payment gateways
Access controls and password protection
Routine audits and monitoring
Limited access to data by authorized personnel only

No system is completely secure. We encourage you to use strong passwords and to contact us immediately if you suspect unauthorized activity.

7. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, including:

Legal and regulatory compliance
Order history and tax records
Customer support and disputes
Marketing preferences

When data is no longer required, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct or update inaccurate information
Delete your personal data
Object to or restrict certain types of processing
Withdraw your consent
Port your data to another service provider

To exercise these rights, contact us at info@sentimacare.com. We may verify your identity before processing your request.

9. Email Marketing and Opt-Out

If you subscribe to our newsletter or promotional updates, you can opt out at any time by:

Clicking the Unsubscribe link in any email
Contacting us directly at info@sentimacare.com

Even after unsubscribing, we may still send service-related communications (e.g., order confirmations).

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect data from children. If we become aware of such data, we will delete it.

11. International Data Transfers

Sentima operates primarily in the United States. If you access our website from outside the U.S., your data may be transferred to, stored in, and processed in the United States. We take steps to ensure that such transfers comply with applicable data protection laws.

12. Third-Party Websites

Our website may contain links to other websites. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites before submitting your information.

13. CCPA Notice (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

Know what personal data we collect and use
Request deletion of your data
Opt-out of data sharing (note: we do not sell your data)

To submit a CCPA request, please email info@sentimacare.com.

14. Updates to This Privacy Policy

We reserve the right to update or modify this policy at any time. All changes will be posted here, along with an updated “Effective Date.” We encourage you to review this policy regularly.

If changes are material, we may notify you by email or through our website.

15. Accessibility

We are committed to making our privacy policy accessible to all users. If you require assistance due to a disability, please contact us at info@sentimacare.com and we will provide an alternative format.